Our standard delivery usually takes 0–2 working days from dispatch.
In many cases, orders arrive the next working day, however this is not guaranteed and depends on courier performance and delivery location.
If your order has not arrived within 5 working days of dispatch, please contact our customer support team.
Yes. We offer an optional next-day delivery service for £1.99 on eligible products under 15kg.
Orders over 15kg are automatically shipped using a next-day courier at no extra cost.
All delivery options are subject to our 10:00am order cut-off time (Monday to Friday).
Our cut-off time for all deliveries is 10:00am (Monday to Friday).
On some occasions, orders placed after the cut-off time may still be dispatched the same day; however, this cannot be guaranteed.
We use professional UK courier services, selected based on order size and weight:
Courier selection is automatic and cannot be manually changed.
Some couriers may deliver at weekends; however, weekend delivery cannot be guaranteed.
Large or heavy orders may be shipped:
You will be notified if your order is split into multiple shipments.
This means your order has left our warehouse but has not yet been scanned at the courier’s depot.
Tracking usually updates within a short period.
Please allow up to 5 working days for delivery before contacting us.
Please check your junk or spam folder first.
If you still cannot find the email, please contact us and our support team will confirm whether your order has been received.
For data protection, please include:
Orders generally cannot be amended once placed.
In some cases, changes may be possible if you contact us before the order has been processed, however this cannot be guaranteed.
No, you can place an order as a guest.
Creating an account allows you to:
You can create an account during checkout.
You can:
Please include your order number and contact details when getting in touch.
If you have any delivery-related questions, our VORX LONDON Customer Support Team is happy to assist.
Yes. We offer a 30-day money back guarantee on all products purchased through our website, provided items are returned unused, unassembled, and in their original packaging.
No. Customers are responsible for return postage costs on unwanted items unless the item is faulty or damaged on arrival.
You have 30 days from the date of ordering to request a return.
Customers are responsible for return postage costs on unwanted items.
We only cover return costs if the item is faulty or damaged on arrival.
You have 30 days from the date of ordering to decide whether you would like to return an item.
In some cases, we may accept returns outside of the 30-day period at our discretion, provided the item is in as-new, resaleable condition with all original packaging.
Please contact us before returning any item.
We reserve the right to refuse returns submitted after 30 days.
If your item arrives damaged, please contact us as soon as possible.
We will arrange either:
Please do not return damaged items without contacting us first, as we cannot reimburse return postage for items sent back without approval.
If an item develops a fault, please contact us and our support team will assist you in resolving the issue quickly.
For data protection, please include:
No. We do not offer free returns for unwanted items unless the item is faulty or damaged on arrival.
You can read our full Returns Policy on our website, which outlines all conditions and procedures in detail.
Our full Terms & Conditions are available on our website and apply to all purchases and returns.
If you have any questions about returns, our VORX LONDON Customer Support Team is happy to help.
Yes. VORX LONDON discount codes may be available from time to time.
Valid discount codes will only be shared through official VORX LONDON channels, including:
Please be cautious of third-party websites claiming to offer VORX LONDON discount codes, as these are not affiliated with us.
We do not currently sell gift vouchers or gift cards.
However, we plan to introduce VORX LONDON gift cards in the future. Once available, details will be published on our website and shared through our official communication channels.
If you believe there is a pricing or billing discrepancy, please contact us as soon as possible.
If a pricing error is identified after an order has been placed, we will contact you and offer the choice of:
We accept all major credit and debit cards.
We also accept selected digital payment methods, which may include:
Available payment options will be displayed at checkout and may vary depending on platform or device.
We may offer finance or pay-later options on eligible orders from time to time.
Where available, full details — including eligibility, terms, and conditions — will be clearly shown at checkout or on our Finance page.
If you have any questions about payments, promotions, or discounts, our VORX LONDON Customer Support Team is happy to assist.
The best way to contact us is via our online contact form.
Our customer support team operates 7 days a week, and we aim to respond to all enquiries within 24 hours.
If your enquiry relates to an existing order, please include:
This helps us respond quickly and protects your data.
Yes. We offer phone and WhatsApp support.
Response times may vary depending on enquiry volume. For detailed order-related queries, we may ask you to submit your request via our contact form for security reasons.
No. VORX LONDON does not currently operate a public showroom.
All products are sold online, and we do not offer showroom browsing.
Yes. In-person collection is available from our Manchester branch.
Please note:
Please contact us before arriving so we can arrange a suitable collection time.
We aim to respond to all enquiries within 24 hours.
If you have not received a reply within this time, please check your junk or spam folder, as our response may have been filtered.
Our registered office address for postal correspondence is:
VORX ACTIVEX LTD
Unit 19 Calico House, Printworks Lane, Levenshulme, Manchester M19 3JP
Please note: this address is not open to the public and cannot be used for walk-in visits.
If you are a publisher, journalist, or media outlet looking for high-resolution images or press information, please contact us via our Contact Us form.
Our team will review your request and get back to you as soon as possible.
If you’re interested in working with VORX LONDON, collaborating with us, or becoming a VORX LONDON athlete or ambassador, please get in touch via our Contact Us form.
We review partnership and collaboration enquiries on an ongoing basis and will respond if your proposal is a good fit.
For media, partnership, or collaboration enquiries, please contact us using our online form and provide as much detail as possible.
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