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Returns

MONEY BACK GUARANTEE

30-Day Money Back Guarantee

We offer a 30-day money back guarantee on all unused VORX LONDON products.

If you’re not completely satisfied with your purchase, simply contact us within 30 days of your order date. As long as the item is unused, unassembled, and returned in its original packaging, you may return it for a refund of the product price paid.

OUR RETURNS PROCESS

Simple 3-Step Returns Process

  1. Contact Us
    Get in touch to let us know you would like to return an item. Please include your order number and the reason for the return.
  2. We’ll Respond With Instructions
    Our customer support team will reply with the next steps and any information needed to process your return.
  3. Return the Item
    Once you’ve received our instructions, follow them carefully to return your item.

Please do not send any items back until you have contacted us and received confirmation, as this helps ensure your return is handled quickly and correctly.

You can register your interest via order@vorxlondon.co.uk and we will notify you if this becomes available.

OUR RETURNS PROCESS IN DETAIL

Our returns process is designed to be straightforward and efficient:

  1. Contact us via order@vorxlondon.co.uk to request a return. Please include:
    • Order number
    • Name and email address used to place the order
    • Reason for the return
  2. Our VORX LONDON Customer Support Team will respond, usually within 24 hours, with clear instructions on how to proceed. Please check your inbox and junk/spam folder.
  3. Once you’ve received our response, follow the return instructions provided.

If you do not receive a reply within 48 hours, please check your spam folder and contact us again.

If you have any questions about tracking or delivery, our customer support team is here to help.

Some of your questions answered here

Contact us
Do you offer a money back guarantee?

Yes. We offer a 30-day money back guarantee on all products purchased through our website, provided items are returned unused, unassembled, and in their original packaging.

Do you offer free returns on unwanted items?

No. Customers are responsible for return postage costs on unwanted items unless the item is faulty or damaged on arrival.

How long do I have to return an item?

You have 30 days from the date of ordering to request a return.

I’m outside the 30-day period — can I still return my item?

In some cases, we may accept returns outside the 30-day period at our discretion, provided the item is unused and in resaleable condition with all original packaging.
Please contact us before returning any item. We reserve the right to refuse late returns.

What if my item arrives damaged or faulty?

If your item arrives damaged or faulty, please contact us as soon as possible.

In most cases, we will arrange:

  • A replacement
  • A repair
  • Or a collection and refund

Please do not return damaged items without contacting us first, as we cannot reimburse return costs for items sent back without approval.

TERMS & CONDITIONS

Our full Terms & Conditions are available on our website and apply to all purchases and returns.

If you have any questions about tracking or delivery, our customer support team is here to help.